Returns and Exchanges 


Moon Tide Dyers, Inc. assures the quality of its products and your satisfaction. If you wish to return or exchange a product you may do so within 2 weeks of the date of purchase. All goods must be returned unwashed, unworn with all tags attached along with your receipt. 

 

Returns by mail:  Please contact us first before shipping your item back to us.  No returns will be accepted except by prior arrangement with us. Please indicate the reason for your return. In case the return is due to our error, we will exchange the goods or reimburse you, otherwise a credit will be issued. All refunds to your account will take place within 14 days of receiving the returned items. Please note it can take up to 7 additional days for the credit to appear on your account. Postage and packaging costs will not be refunded on any returned items. 

 

All custom orders and sale merchandise are final sale and cannot be returned. Our process is unique to each piece, please understand that this is a handmade dyed garment and the results can vary slightly from garment to garment.  Orders can take up to take 3-4 weeks to create.