Moon Tide Dyers, Inc. assures the quality of its products and your satisfaction. We accept returns on items from our Ready to Ship category within 2 weeks of the date of delivery. All goods must be returned unwashed, unworn with all tags attached along with your receipt.
All dyed to order garments and sale merchandise are final sale and cannot be returned. Our process is unique to each piece, please understand that this is a handmade dyed garment and the results can vary slightly from garment to garment. Orders can take a few weeks to create. If you have a date that you need it by, contact us and we will do our best to accommodate your needs.
Returns by mail: Please contact us first before shipping your item back to us. No returns will be accepted except by prior arrangement with us. Please indicate the reason for your return. In case the return is due to our error, we will exchange the goods or reimburse you, otherwise a credit will be issued. All refunds to your account will take place within 14 days of receiving the returned items. Please note it can take up to 7 additional days for the credit to appear on your account. Postage and packaging costs will not be refunded on any returned items.